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Terms of Service

Last updated: 9 June 2026

1. Parties

These Terms of Service ("Terms") govern the relationship between AK DevOps Solutions S.L. ("AK Solutions", "we", "us"), CIF B26575522, Plaça de Llana 3-4, 1o/1a, 08003 Barcelona, Spain, and the client ("you", "Client") engaging our services.

2. Definitions

  • "Services" means AI consulting, custom automation development, and managed deployment as described in a Statement of Work (SOW).
  • "Deliverable" means any software, configuration, documentation, or other work product created for the Client under an SOW.
  • "Knowledge Base" means the proprietary tools, frameworks, methodologies, and pre-existing IP owned by AK Solutions.
  • "Authorized Users" means individuals designated by the Client to access or use a Deliverable.

3. Scope of Services

AK Solutions provides AI consulting, custom automation development, and managed deployment services. The specific scope, deliverables, timeline, and fees for each engagement are defined in a mutually signed Statement of Work (SOW).

4. AI-Specific Clauses

  • Human-in-the-loop: All AI-generated outputs used in consequential decisions must be reviewed by a qualified human before action. AK Solutions does not make solely automated decisions with legal or significant effects.
  • Prohibited uses: The Client shall not use any Deliverable for practices prohibited under the EU AI Act Title II, including social scoring, subliminal manipulation, or exploitation of vulnerabilities of specific groups.
  • No-training guarantee: Client data processed through AK Solutions services is not used to train, improve, or enhance any general-purpose AI models. Data is processed solely for the Client's designated purpose.
  • Probabilistic outputs: The Client acknowledges that AI-generated outputs are probabilistic and may contain errors or inaccuracies. AK Solutions recommends human review before relying on AI outputs for critical decisions.

5. License and Intellectual Property

  • Client IP: Upon full payment, the Client owns all Deliverables created specifically for them under an SOW.
  • AK Solutions IP: AK Solutions retains all rights to its Knowledge Base, pre-existing tools, frameworks, and methodologies. No license or right to these is granted to the Client, except as necessary to use the Deliverable.
  • Feedback: Either party may provide suggestions or feedback regarding the other's products or services. The receiving party may use such feedback without obligation or compensation.

6. Client Obligations

  • Provide accurate and complete information necessary for service delivery.
  • Designate Authorized Users and ensure they comply with these Terms.
  • Ensure any personal data provided to AK Solutions complies with applicable data protection laws.
  • Not use Deliverables for any unlawful purpose or in violation of the EU AI Act.

7. Pricing and Payment

Fees are as specified in each SOW. Unless otherwise stated, invoices are due net 30 days from the invoice date. Late payments accrue interest at the statutory rate under Spanish law (Ley 3/2004).

8. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party. This obligation survives termination for 2 years. Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law.

9. Limitation of Liability

To the maximum extent permitted by law, AK Solutions' total liability for any claim arising under these Terms is limited to the fees paid by the Client in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages.

10. Termination

Either party may terminate these Terms with 30 days' written notice. Either party may terminate for material breach if the breaching party fails to cure within 15 days of receiving written notice.

Upon termination: (a) all SOWs in effect cease; (b) the Client must pay all outstanding fees; (c) AK Solutions will provide data export within 30 days, then delete all Client data except copies required by law.

11. Data Protection

Processing of personal data is governed by our Privacy Policy. A Data Processing Agreement (Art. 28 GDPR) is available upon request for engagements involving personal data processing.

12. Modifications

We may update these Terms with 30 days' notice via our website. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by Spanish law. Any disputes shall be submitted to the courts of Barcelona, Spain.

14. Contact

For questions about these Terms, contact: [email protected]